Frequently Asked Questions
Everything you need to know about your Moonkie experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US, while international orders may take 10-15 business days depending on the destination.
What is Moonkie's return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your process.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by country and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.